SFA damages to be deducted from pay

The MoD have issued new guidance for Service personnel on the revised charging processes for damage and deficiencies for UK SFA and SSFA - these were previously referred to as barrack damages. When Service personnel move... More information. If you are using a MOBILE DEVICE please use this link

DIO report positive results to their customer satisfaction survey

We have received sight of the results of the DIO (Ops) Customer Satisfaction Survey. The survey and report has been prepared by MEL Research, who conducted the survey of DIO customers between Jun-Aug 13. MEL Research report that... More information. If you are using a MOBILE DEVICE please use this link

New SFA Welcome Packs

When you move into Service Families Accommodation (SFA) you will now find a new Welcome Pack. The pack is full of useful information, advice on who to contact, information on insurance and how to go about... More information. If you are using a MOBILE DEVICE please use this link

MHS Vouchers for missed appointments

DIO has sought to clarify the circumstances in which SFA occupants can claim vouchers for MHS missed appointments. They say: If a customer has a verified missed appointment for a reactive or planned visit requiring access to the property, they are... More information  MOBILE DEVICES click here

Damp House causing Stress

Our Stories in RAF News - Damp House causing Stress. We hear from a serviceman who, not long after moving into SFA, noticed the development of condensation and mould. Thinking it was a 'lifestyle' issue he bought two dehumidifiers. Whilst this reduced the condensation, the mould continued to... More information

HASC and Helpdesk Easter Opening

The Housing Allocations Service Centre (HASC) will close its telephone lines at 12 noon on Thu 28 Mar 13 reopening at 0830hrs on Tue 2 Apr 13. The online application system will continue to be available throughout the Easter period. The maintenance Helpdesks will also remain open during the Easter period for... More information

Mouldy SFA?

Throughout the winter months each year the RAF FF is inundated with evidence of damp, mould and condensation in MoD accommodation. We know the problem is extensive and wide-spread but think we are probably only receiving some of the evidence. We are compiling a report for the Chief Executive of DIO on this pressing issue and would like further information and evidence...More information »

MHS introduce text alert reminders

MODern Housing Solutions (MHS) are now offering customers text message reminders to confirm appointments. Introduction of the new service on 12 Nov 12 follows the successful introduction of the option of an email to confirm appointments, rather than a letter, earlier this year. This new text message service will mean that customers calling in to raise a job will have the option to receive a text alert the day before...More information »

Scaremongering over Service Accommodation

Following media coverage in The Times and elsewhere, several families have been in contact seeking reassurance of the future provision of Service accommodation. Chairman of the RAF Families Federation, said: "As far as I know, no decisions has been made and the MoD staffs are working on the New Employment Model, which could potentially make recommendations regarding the future provision of Service accommodation. These are still at a very early stage, with many options still being considered... Any major policy proposals associated with accommodation provision are likely to take some considerable time, with estimates that elements of the New Employment Model, assuming it is adopted by the MoD, could take ten years to implement in full...I would like to reassure all RAF families that their independent Federation is actively engaged with the policy staff...More information »