Complaints about Complaints

The House of Commons Defence Committee is calling on the Government to change the role of the Service Complaints Commissioner to one of an Armed Forces Ombudsman. Chair of the Committee James Arbuthnnot said “The Service complaints system is an important part of ensuring the duty of care owed to personnel...There are too many reports of personnel being reluctant to raise genuine complaints and grievances...More information »

MoD Too Slow at Dealing with Complaints

Dr Susan Atkinson, the Service Complaints Commissioner for the Armed Forces has criticised the MoD in their dealing with Service complaints, saying they take far too long to resolve. Dr Atkins also said the system was not efficient, effective or fair and called for it to be simplified. She added that it was hugely stressful for Service families and corrosive in the workplace...More information »