Going away over Christmas? Top housing tips

Top housing tips. If you're off to visit friends or family, or even off on holiday over the festive break, here's a simple downloadable flyer to help you protect home this winter. This useful factsheet currently... More information

Stay secure - important message about access to Service homes

There have been some recent reports of incidents where people have tried to gain unauthorised access to Service Family Accommodation. All families are advised that it is very rare for CarillionAmey or Defence Infrastructure Organisation staff... More information

Carillion Amey live in England and Wales from Monday 1st December

The National Housing Prime contract will reach its second and final In Service Date on Monday 1 December 2014, with new arrangements for maintenance and the management of Move appointments becoming 'live' in England and Wales, as well as...More information

If you’d like to get in touch

Following feedback from customers who were unsure which options to choose when calling with an issue CarillionAmey have created... More information

Problems getting through to SFA call centre?

Carillion Amey has simplified its helpdesk to help you get through to the right team as quickly as possible. A scribble down of the option numbers may save you having to... More information. If you are using a MOBILE DEVICE please use this link

New Defence housing service live in Scotland and Northern Ireland

The National Housing Prime contract has reached its first In Service Date, with new arrangements for maintenance and the management of Move appointments now “live” in Scotland and... More information. If you are using a MOBILE DEVICE please use this link

HASC Phone Line Closure

The HASC phone lines have been suspended until Monday morning (3 November). This is due to the responsibility for the allocation of Service Families Accommodation transferring from... More information. If you are using a MOBILE DEVICE please use this link

Introduction of Combined Accommodation Assessment System for SFA

A Written Statement to Parliament by the Minister for Defence Personnel, Welfare and Veterans has been presented to Parliament today about the introduction of a Combined Accommodation Assessment System (CAAS) for Service Family Accommodation. The Combined Accommodation Assessment System (CAAS) is planned to replace the current Four Tier Grading (4TG) system for all SFA from... More information. If you are using a MOBILE DEVICE please use this link

SFA announcement due tomorrow

A Written Statement to Parliament by the Minister for Defence Personnel, Welfare and Veterans is expected to be made tomorrow (Friday) about the introduction of a Combined Accommodation Assessment System (CAAS) for... More information. If you are using a MOBILE DEVICE please use this link

Job Vacancies for CarillionAmey Customer Service Centre Advisors

CarillionAmey, our new Defence housing service providers are looking to recruit Customer Service Centre Advisors with an application closing date of 23 October. Posts offered at the following locations... More information. If you are using a MOBILE DEVICE please use this link

The housing maze - what route can I take?

There are a number of considerations to take in to account when you are thinking about your future housing needs. You are an individual and have your own circumstances. therefore, it is unlikely that... More information. If you are using a MOBILE DEVICE please use this link

New arrangements to support Service homes

A new contract to support Service housing (Service Family Accommodation) across the UK is being introduced in November and December, which will bring in changes in the way the… More information. If you are using a MOBILE DEVICE please use this link

‘One stop’ defence housing service

A new UK wide ‘one stop’ defence housing service is due to be introduced across England and Wales on 1 December 2014. CarillionAmey is the company responsible for delivering the new service on... More information. If you are using a MOBILE DEVICE please use this link

Thetford HASC – IT upgrade on Wednesday 24 September

We have just been informed that the Dii IT system at Thetford HASC is being upgraded between 08.00 and 12.30 hrs on Wednesday 24 September. As a result... More information. If you are using a MOBILE DEVICE please use this link

Concerned occupants of SFA and SSFA

Due to some recent comments on Facebook from concerned occupants of SFA and SSFA we would like to bring your attention to the following statement on the... More information. If you are using a MOBILE DEVICE please use this link

Latest newsletter from DIO

Home Front is the online customer newsletter produced by Defence Infrastructure Organisation (DIO), and is used to share... More information. If you are using a MOBILE DEVICE please use this link

Introducing SFA Patch Managers - On hand to help

It has been announced that the final aspect of the implementation of the DIO Accommodation Service Delivery Improvement Plan - the introduction of Patch Managers - should now begin to become... More information. If you are using a MOBILE DEVICE please use this link

MoD's preferred bidder to help run the entire defence estate

The MoD is a step closer to bringing in a strategic business partner to help improve the running of the 230,000-hectare defence estate. The Ministry of Defence has announced Capita, working in conjunction with URS and PA Consulting, as its preferred... More information. If you are using a MOBILE DEVICE please use this link

New Service Accommodation welcome pack

This new pack is designed to provide service families with useful information when they move into their service family... More information. If you are using a MOBILE DEVICE please use this link

Change of rule benefits service couples

Personal Status Category 1s (PStatCat 1s) & 5s (PStatCat 5s) personnel - Single Living Accommodation (SLA)/Substitute Service Single Accommodation (SSSA) entitlements. JSP 464,The Tri Service Accommodation Regulations and JSP 754 (Tri Service Regulations for Pay & Charges) have been amended to give the... More information. If you are using a MOBILE DEVICE please use this link